At Abide Candle Co. all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will offer a store credit or replace products damaged during shipment if photographic proof of damage is submitted to Abide Candle Co. within 3 days of delivery.
The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping, please contact us at firstname.lastname@example.org where we will gladly assist.
Please do not attempt to return broken or defect candles. Items sent back to us will not be accepted and credit will not be given.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the order and rectify the concern.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, seasonal collections or gift cards.
Exchanges are only available in special circumstances. Please send a request to email@example.com
We do not offer refunds, store credit only. If for any reason a refund is requested and approved, an email will be sent with a gift card in the amount of the return. Please remember it can take 3-4 weeks for this to process.