We do not offer refunds at anytime for any reason on any item. We have a 3 -day request for credit policy, which means you have 3 days after receiving your item to request a store credit if you are dissatisfied for any reason and initiate the return process.
To be eligible for a return, your item must be in the same condition that you received it, new and unused, and in its original packaging. You’ll also need the order number or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and credit will not be given.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, seasonal collections or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, use candle credit to make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the candle credit was approved or not. If approved, you’ll be automatically receive an e-gift card in the amount of the return. Please remember it can take 3-4 weeks for this to process.